Attachments

[Craig Shames]

We have a client who claims that they are unable to add attachments when creating new Jira tickets.  Do you know how to troubleshoot this? 

[Juan Carlos]

Hi Craig!

You might check Issue attachment permissions in Issue Settings.

[Robert Wen_ReleaseTEAM_]

Hi @Craig Shames ! Welcome to the Atlassian Community!

@Juan Carlos gave the correct answer if your project is a Company-managed project.

If your project is a Team-managed project (don't know if it is?  Look for a "Team-managed project" text at the bottom-left corner of any page in the project), check the role of the person who can't add attachments.  If it's a custom role (not Administrator or Member), you may have to check the following permissions for that role.

So, hope this covers all the bases.