Craig Shames May 7, 2024

We have a client who claims that they are unable to add attachments when creating new Jira tickets.  Do you know how to troubleshoot this? 

2 answers

2 votes
Juan Carlos May 7, 2024

Hi Craig!


You might check Issue attachment permissions in Issue Settings.


Captura de pantalla 2024-05-07 a las 17.48.01.png

0 votes
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 7, 2024

Hi @Craig Shames ! Welcome to the Atlassian Community!

@Juan Carlos gave the correct answer if your project is a Company-managed project.


If your project is a Team-managed project (don't know if it is?  Look for a "Team-managed project" text at the bottom-left corner of any page in the project), check the role of the person who can't add attachments.  If it's a custom role (not Administrator or Member), you may have to check the following permissions for that role.

Screenshot 2024-05-07 at 9.40.14 AM.png

So, hope this covers all the bases.

Suggest an answer

Log in or Sign up to answer