Attachments changing orientation

Portrait pictures added as attachments in Jira appear fine as the preview icon but when opened in full preview the picture changes orientation.  Please advise.



1 answer

0 votes

Hi Don,

Sorry to hear that you have encountered this problem.   I was able to reproduce this with images I created with my phone and then uploaded on a Jira Cloud instance.  I believe the problem here is that Jira is not looking at the EXIF data of that image to understand the correct orientation of that image.  In my case, these images are appearing 90 degrees left of expected, but I suppose that is how I was holding my phone at the time I took this picture.

There is an open feature request to implement this ability in

There is also a related request in to add the ability to rotate these images in Jira directly, which would help with this problem if implemented.

At the moment it seems the only work-around for this is to edit the image in another application, change the rotation there, save the file, and then upload it again to Jira as an attachment.  I realize that isn't really a great work-around, but it seems to be all I got for this right now.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot