Attachment issue in the linked Jira ticket

Amit Jash January 1, 2024

I have created a rule in Jira automation to sync the comments in the linked Jira tickets. That means if I commented on Jira issue 1, that same comment should be reflected in Jira issue 2 (Jira issue 1 and Jira issue 2 are linked to each other) and vice versa. It is working for regular comments but not for attachments. If I am attaching a file in the comment section of one issue, it is not showing properly in the other one, and shows an error as "failed to load" or "Preview unavailable" . I am on Jira Cloud Premium.

Attachments in Comment.png

2 answers

1 vote
Jack Brickey
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January 1, 2024

Hi @Amit Jash , to copy attachments from one issue to another you should use the edit issue action and choose the attachment field and you can select a copy from option. In other words, the attachments will not come over with the comments as you have found. They need to be done separately. You should be able to do this within the same rule or you may choose to do it in a separate rule.

Amit Jash January 2, 2024

Thanks, @Jack Brickey That works for Jira software issues as we have an option to attach files. But how about JSM tickets(in the agent queue) as I don't see any other option to attach files apart from the comment section. Do we have any similar attach options in JSM similar to Jira software?

0 votes
James Carnes-Dela Cruz April 29, 2024

@Amit Jash - I am running into the same issue and even creating an additional rules to update the linked tickets with the attachments isn't working for me. Did you find a resolution to this? 


This is the additional automation I created that isn't working: 

Update linked issues with attachments - JSM.png

Amit Jash April 30, 2024

@James Carnes-Dela Cruz  The option of Copy Attachment from Trigger Issue worked for me.


Copy Attachment from Trigger Issue.jpg

James Carnes-Dela Cruz May 8, 2024

@Amit Jash Does it also work if additional attachments are added after the ticket has already been created? 

Amit Jash May 8, 2024

@James Carnes-Dela Cruz  for that you have to create a separate automation using When: Issue updated Trigger

issue updated.png

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