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Attached images in Jira issues are displayed as X when sent in email


Attached images into Jira issue are sent automatically with the comment as email to all the participants and creator of the ticket.


  • Not all the participants have access to Jira - some of them are clients.
  • Outlook 2013
  • Jira 8.9.0


Therefore, when checking the email... images are represented as a red X , some of them are found with a local path which clients does not have access to.


How to:

  • Fix this issue and Make the embedded images visible to client
  • or Automatically change the image path to be public for customers to access
  • or send images as physical attachment in email



1 answer

0 votes

It's a shame that there is no response to this, as I have the exact same issue.

Were you ever contacted about this or still having the issue?

Hello Walter,

Indeed it's a shame, and yes the issue still exists!

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