Atlassian Cloud site is unavailable due to scheduled maintenance.

[Kinga Ostrowska-Purohit]

Site Maintenance - Atlassian Cloud site is unavailable due to scheduled maintenance.

[Brant Schroeder · Accepted solution]

@Kinga Ostrowska-Purohit welcome to the Atlassian community 

Maintenance windows occur daily between 1 am and 3 am in the timezone where your site's server is located.   There is currently no outage so I assume it is down for maintenance.

[Dave Mathijs]

@Brant Schroeder I'm unaware of this. Is this described somewhere?

Is this for every cloud site on a daily basis? That's 2 hours of daily downtime. What about companies who work 24/7?

[Brant Schroeder]

@Dave Mathijs not ever day, just when they need to apply patches, upgrades or do other maintenance.  You can change when the window is.  More information here https://support.atlassian.com/organization-administration/docs/keep-track-of-maintenance-windows/ 

[Eitzaz Haider]

what will happened if get alerts or data from third parties/software during that time period

[Eitzaz Haider]

secondly if we change the release track to bundled one so can we avoid this daily maintenance issue

[Brant Schroeder]

@Dave Mathijs my guess is that this was quickly resolved.  Most of these updates take less than 15min and most individuals never notice that they occur.  Atlassian does not notify anyone about regular maintenance windows which I am assuming this is was as there was not anything out of the ordinary announced by Atlassian.

[Dave Mathijs]

Hi @Kinga Ostrowska-Purohit welcome to the Atlassian Community!

Since you are on a standard plan, you're entitled to direct Atlassian Support.

Don't hesitate to submit a support request if you weren't notified of this beforehand.