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Atlassian Cloud access not granted

Vanessa
Vanessa
Contributor
March 25, 2022

Hello Community,

we are currently facing the problem that one of our users gets this error while trying to log in (just made the mail address not visible here for everyone):

image.png

We have not changed anything with his permissions.
He is still in all User Groups and had access yesterday.
What might be the problem here?

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Trudy Claspill
Trudy Claspill
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March 25, 2022

Has your site administrator confirmed that the user has been granted access to one or more of the Atlassian applications in your site?

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Vanessa
Vanessa
Contributor
March 27, 2022

Yes, he has access to all products and is part of several groups, nothing has changed there.

Bildschirmfoto 2022-03-28 um 08.05.20.png

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