Atlassian Cloud (OnDemand): Default system Application Link between Confluence and JIRA fails.

  1. I have both Confluence and JIRA in the Atlassian cloud (OnDemand). Versions:
    1. Confluence 1000.0.0-77962fa
    2. JIRA 1001.0.0-SNAPSHOT
  2. There are Application Links between the two created by the system called:
    1. System JIRA (PRIMARY)
    2. System Confluence (PRIMARY)
  3. The above links are marked as:
    1. Internal System Link

      This is an internal link to a Cloud server, created automatically by the system. System internal links are read-only and cannot be edited

    2. I cannot edit or nor delete it
  4. When I tried to use the JIRA macro in Confluence to reference a JIRA ticket, I get:
    1. Received the following HTTP error code from the server:504
  5. When I tried to create new Applications Links, it goes through the redirects back and forth and creates the links in both directions, but the created links has a status of "Deprecated".
  6. When I tried to make my links PRIMARY, it says:
    1. When contacting the server we received the following error:

      • There is already an application link with the provided Application URL.
      • There is already an application link with the provided Display URL.

      You can try to refresh the page. If the error persists the application logs might provide additional information or you can reach out your admin.

  7. Of course the message is referring to the system default links.
  8. I verified that both Confluence and JIRA's base URLs are correct.
  9. When I tried to edit the links I created to set the OAuth or OAuth with Impersonation, I cannot save - both the "Application URL" and "Displayer URL" fields reds up and gives me the same messages as in step #6 above.

I'm completely stuck. This is totally holding me back from very important work.


1 answer

0 votes

Hi Tiger,

It's true you won't be able to delete or modify any of the Cloud Application links. They need to stay exactly the way that the system created them or it could cause more issues.

I'd like to look into this for you, but I need to look at your instance and logs. I have access to the Cloud system, so do you mind if I create a ticket for you on our support system with the email address you used to create this question? 

Kind Regards,

Sure thing Shannon. Thanks for looking into it. :-)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,006 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you