If I'm understanding the question correctly, you would like to only allow a parent issue to be closed if all of the sub-tasks have been closed first. If all of the sub-tasks have not been closed, then you do not want to allow the parent issue to be closed?
You can achieve this with the "Sub-Task Blocking Condition".
- Go to your Admin screen.
- Go to Workflows.
- Select the Workflow which is associated to the project you would like to have this behavior. (I strongly suggest that you use a testing project first rather than your live workflow when testing out new changes)
- Create a draft if the project is active (you cannot modify an active workflow).
- Go to the Workflow steps for the new draft workflow.
- Click the Transition which is to be modified -- in this case it is either "Close Issue" or "Resolve Issue", depending on which action you would like to block unless all sub-tasks are resolved.
- Click the Conditions tab for that transition.
- Click "Add".
- Select the "Sub-Task Blocking Condition" from the available options.
- Select the appropriate requirement (For example, select "Resolved" or "Closed").
- Click "Add"
You are now ready to publish your workflow, and verify that everything is in fact operating as you'd like. Once everything is operating as you'd like in your test project, go ahead and repeat this process on your primary project.
This procedure is the same no matter if you are a Download or an On Demand customer.
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