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Assigning tickets depending of the hour of the day

Hi, in my Service Project I have two teams, one of them manages the issues created during the day time (until 17h CEST) and the other one manages the issues created during the nigh time (from 17h CEST).


I'm trying to automate the assignment process but I'm not being able to find a condition matching my criteria, I tried something like a JQL query as this one:

{{(now.plusHours(7).jiraDate).compareTo(now.plusDays(1).jiraDate)}} = 0

It doesn't work at all, but I'm trying to add 7 hours to now in order to compare it with tomorrow, if now+7 = tomorrow, it means that now is after 17h. I don't know if it is the best way to do it (I guess it is not), but I've not been able to find any doc to help me.


Best regards.

2 answers

2 accepted

1 vote
Answer accepted
Hana Kučerová Community Leader Apr 15, 2021

Hi @Manuel Maldonado

welcome to the Atlassian Community!

I believe you can use JQL condition for this, something like:

created >= startOfDay(9h) AND created <= startOfDay(17h)

 If issue is created between 9 AM and 5 PM, then ...

Hi @Hana Kučerová thanks so much for your solution, I I didn't get it to work but I think it was because of the timezone, as my test were done assuming that the dates would be at CEST and they are actually at GTM.


However, I finally took @Bill Sheboy solution and (after noticing it was failing because of the timezone) it worked!


Thanks so much anyway!

Like Hana Kučerová likes this
1 vote
Answer accepted

Hi @Manuel Maldonado  -- Welcome to the Atlassian Community!

You can also do this with an advanced compare and regular expression check.  Please see this post for details:


Best regards,


Hi @Bill Sheboy, your solution worked great, you just need to take into account that "Created" value in a JQL is always at GTM timezone. This is how it turned out:


Captura de pantalla 2021-04-16 a las 11.08.39.png


Thanks so much! 

Like Bill Sheboy likes this

I am glad to hear that worked!

The way we solve the time zone issue is to adjust it before the condition test, rather than hard-code the altered time values.  That prevents issues with time changes for DST and data entry errors. 

For example:


Like Hana Kučerová likes this

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