We have customers submitting requests through portal. The developer wants to assign ticket to customer when they need a response to question. Is that possible? And if so, does the customer then take up a license. Right now I don't have customers set up under "People" for the project.
It was a practice previously that if a response was needed from the reporter they would assign the issue to the reporter. The fact that they can't is really ok because not a practice I would recommend they continue. Adding a comment will automatically send notification to reporter and they can respond there and the assignee should remain the responsible person. Is there a better practice to accomplish this? I'd love to use the best practice if there is one.