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Assigning issue to customer

Dorothy Callahan

Hi all,

We have customers submitting requests through portal. The developer wants to assign ticket to customer when they need a response to question. Is that possible? And if so, does the customer then take up a license. Right now I don't have customers set up under "People" for the project.

Accepted answers

Trudy Claspill

Only licensed users of your Jira instance can be used in the Assignee field for Service Management issues.

You can indicate that the issue requires customer feedback by transitioning it to a Waiting for Customer status.

All comments

Trudy Claspill

Only licensed users of your Jira instance can be used in the Assignee field for Service Management issues.

You can indicate that the issue requires customer feedback by transitioning it to a Waiting for Customer status.

Dorothy Callahan

Perfect. That's what I thought but I wanted confirmation because this will be a discussion for our teams.

Thank you.

Dorothy Callahan

Sorry...what if moved from Jira Service management project to Jira software project

Trudy Claspill

They would still need a license to be assigned to an issue.

What problem are you trying to solve by assigning the issue to a customer?

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