Assign users to issues

[Deleted user]

Hi, 

when users press the button "assign" in an issue, not all users are displayed. 

The projects has "any logged in user" permission for "assignable user" as well as "assign issues".

None of the previous answers has achieved anything.

How can I solve this problem?

Thanks in advance!

Stefan

[Fabio Racobaldo [Herzum] · Accepted solution]

Hi @[deleted] ,

if all users have access to JIRA you need to check that these users have "Browse Users" in the global permissions https://confluence.atlassian.com/adminjiraserver073/managing-global-permissions-861253290.html

This should fix your issue.

Ciao,

Fabio

[Deleted user]

Hi @Fabio Racobaldo [Herzum] ,

thank you again - but this isn't the problem too.

All Users are allowed in these setting and in the project settings.

Which setting else can cause this problem? A few Users are in the drop-down but not all.

Stefan 

[Fabio Racobaldo [Herzum]]

Please could you check on the Global Permission in the administrator page? This permission is not at project level but at JIRA Administrator level.

Ciao,

Fabio

[Deleted user]

After a restart of jira on the weekend all works fine again.

Thank you for help!

Stefan

[Jack Brickey]

please provide an image of the permissions for assignable users. you need to have a group, e.g. jira-software-users, that includes ALL users that you want to be able to assign an issue to, not just logged in users. Check your Jira settings > user management > groups for the proper one.

[Fabio Racobaldo [Herzum]]

Hi @[deleted] ,

please could you check Application Access? You need to define which users can have access to JIRA so that they can be assignable users.

Hope this helps,

Fabio

[elenushhh]

I make 2 mistakes twice. Didn't read correct. You can verify the application access like @Fabio Racobaldo [Herzum] said.

[Deleted user]

Hi @Fabio Racobaldo [Herzum] ,

thanks for your answer, but all Users have access to JIRA.

The only problem is, that I can't see all users in the drop-down menu of the button "assign" in an issue.

Stefan

[elenushhh]

But they can see the project / board? 

[Deleted user]

@elenushhh 

Thanks for your answer - yes they can see the project and the issue.

Stefan

[elenushhh]

@[deleted] 

Check the permissions for "work on issue" ... maybe that's the problem? 

[Deleted user]

@elenushhh 

Where can I find this option?

[elenushhh]

In the permissions scheme, but it's for time tracking permissions, but still, might work I guess. 

[Deleted user]

@elenushhh 

Do I have to restart Jira when I made changes in permissions?

[elenushhh]

No , it's not necessary.