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Assign users to issues

Hi, 

when users press the button "assign" in an issue, not all users are displayed. 

The projects has "any logged in user" permission for "assignable user" as well as "assign issues".

 

None of the previous answers has achieved anything.

 

How can I solve this problem?

 

Thanks in advance!

Stefan

3 answers

1 accepted

0 votes
Answer accepted

Hi @Stefan Giepmann ,

if all users have access to JIRA you need to check that these users have "Browse Users" in the global permissions https://confluence.atlassian.com/adminjiraserver073/managing-global-permissions-861253290.html

This should fix your issue.

Ciao,

Fabio

Hi @Fabio Racobaldo -Herzum- ,

 

thank you again - but this isn't the problem too.

All Users are allowed in these setting and in the project settings.

Which setting else can cause this problem? A few Users are in the drop-down but not all.

 

Stefan 

Please could you check on the Global Permission in the administrator page? This permission is not at project level but at JIRA Administrator level.

Ciao,

Fabio

After a restart of jira on the weekend all works fine again.

Thank you for help!

Stefan

0 votes

Hi @Stefan Giepmann ,

please could you check Application Access? You need to define which users can have access to JIRA so that they can be assignable users.

Hope this helps,

Fabio

I make 2 mistakes twice. Didn't read correct. You can verify the application access like @Fabio Racobaldo -Herzum- said.

Hi @Fabio Racobaldo -Herzum- ,

thanks for your answer, but all Users have access to JIRA.

The only problem is, that I can't see all users in the drop-down menu of the button "assign" in an issue.

 

Stefan

But they can see the project / board? 

@elenushhh 

Thanks for your answer - yes they can see the project and the issue.

Stefan

@Stefan Giepmann 

Check the permissions for "work on issue" ... maybe that's the problem? 

@elenushhh 

Where can I find this option?

In the permissions scheme, but it's for time tracking permissions, but still, might work I guess. 

@elenushhh 

Do I have to restart Jira when I made changes in permissions?

No , it's not necessary.

0 votes
Jack Community Leader Sep 13, 2019

please provide an image of the permissions for assignable users. you need to have a group, e.g. jira-software-users, that includes ALL users that you want to be able to assign an issue to, not just logged in users. Check your Jira settings > user management > groups for the proper one.

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