Assign issues from Business Project (JWM) to a Software Sprint or Backlog

[Jim McCabe]

I have a company-managed business project (via Jira Work Management) and I have setup my issues/tasks and workflow (this is for example our Marketing Campaign project).

We also have a company-managed software project with an Active Sprint and Backlog (for example, for our software dev team working towards our next major update/release).

The Marketing Team requires the software developers to create some visual media assets/examples from the software so that the Marketing Team can create an ad.  This request has no bearing or impact on the actual functions/features of the software version itself.

The Marketing Team Project Lead can create an issue for that request and assign that issue as a task to a software developer, and now that we have the Sprint field enabled on the issue screen, the Marketing Project Lead can also link that new issue to the current Active Sprint in order to insert that task directly into the assigned software developer's workload immediately.

As a company admin lead with Advanced Roadmap access *I* can see that the Marketing issue is linked to the Active Sprint, however, the issue does not automatically show up on the software developer's "My Open Issues" - the software developer has to manually filter in the Marketing Project which they wouldn't necessarily unless explicitly notified.  And also the issue doesn't show up on the Active Sprint board (or backlog) so the Scrum Master can't see or actively track the work that was assigned to the software developer on his scrum team.

Is there a way to assign business project issues into a software sprint?  The only thing I can come up with is to ask the software developers / scrum team to create a new filter for their "My Open Work" list and save it so that it always looks at the Marketing Project (or any other open project in the company) to see if anything was assigned to them... but I'd obviously prefer that it shows up under the Active Sprint as well so the Scrum Master and rest of the scrum team can be aware and make better decisions during daily check-ins.  If not, any other recommended workaround to help us track when the marketing team needs to request something from the software team purely for marketing efforts?  Any advice appreciated!

Thank you.

[Yanty Ghani [ServiceRocket] · Accepted solution]

Hi @Jim McCabe ,

Welcome to Atlassian Community! In order to show the Work Management issues in the sprint board, you just need to make sure that the filter used for the board includes the project. By default, the filter used for the Scrum board will only include that Software project. If you do not want to change that board, you can make a new Scrum board.

First, create a new filter that included both Software and Work Management projects. Then create a new Scrum board "from an existing Saved Filter" and select that filter. You should be able to see all the issues that are part of that sprint then.

Hope that works.

[Jim McCabe]

Oh, to get the filter to stick you need to (re)create a brand new Scrum board with a saved filter attached.  Ok, that makes sense.  That should work, we'll give it a try.  Thank you, Yanty!

[Yanty Ghani [ServiceRocket]]

You don't actually need to create a new Scrum board. If you want to use the same Scrum board, you can view the filter used for the board, make the changes that include all the projects you want to show, and make sure to save the filter using the same name. This can only be done by the owner of the filter.