Assign issue to a customer

leticia figueiredo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 8, 2019

I would like to assign a issue to a customer (user which is doesnt have a JIRA Service Desk license, just add as a client), but it is with an error "not able to assign issue to user". What should I do? 

2 answers

0 votes
Petr Vaníček
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 8, 2019

Do you need just give it to customer for purpose of response from him?

If yes, then you should have status in workflow like Waiting on customer.

If not then you need to grant JSD license as said @Alexey Matveev 

0 votes
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 8, 2019

Hello,

You need to grant JSD license to the user.

Suggest an answer

Log in or Sign up to answer