Assign issue from text field email

[Roshan Vislavath]

Hi, 

I have a text field with email value, I am trying to assign an issue based on the email in the text. 

I have also tried with the Automation rule which is not assigning the issue 

Any help appreciated,

Thank you,

Roshan 

[Nic Brough _Adaptavist_]

How is your automation looking up the email address for the user you want to assign to?

[Roshan Vislavath]

I have used the smart value {{issue.customfield_id}}, which will look up from the text field and assign issue based on that 

[Nic Brough _Adaptavist_]

OK, that will fetch an email address, which is nothing more than a block of text.  

You're going to need something a bit more clever to read the email address and search for it amongst your people's accounts, and effectively translate it into an (assignable) user id for the assignee field.

[Roshan Vislavath]

correct Nic,

Is there any solution for this?

This is a show stopper, any workaround on this issue, also open to implementing this functionality with the plugin too

Thanks!

[Nic Brough _Adaptavist_]

You will need to code for this new functionality.  I'm not sure you can add a function t automation with a an app, but you could replicate all of what it is doing and include your mapping code in an app, replacing the automation.  Or use one of the scripting apps (obviously, I'd use Scriptrunner here)

[Thorsten Letschert (Decadis AG)]

Hi @Roshan Vislavath ,

while it's not possible to 'translate' the email address automatically, you could go for branch rules (if we're only talking about a small number of possible - and future - assignments since this will obviously not scale), e.g.

• Your trigger
• Branch rule #1
  • Condition - text field equals/contains john@doe.com
  • Action - assign to user john.doe
• Branch rule#2
  • Condition - text field equals/contains im@doe.com
  • Action - assign to user jim.doe
• etc.

Cheers
Thorsten