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Assign issue from text field email


I have a text field with email value, I am trying to assign an issue based on the email in the text. 

I have also tried with the Automation rule which is not assigning the issue 


Any help appreciated,

Thank you,


2 answers

0 votes

How is your automation looking up the email address for the user you want to assign to?

I have used the smart value {{issue.customfield_id}}, which will look up from the text field and assign issue based on that 

OK, that will fetch an email address, which is nothing more than a block of text.  

You're going to need something a bit more clever to read the email address and search for it amongst your people's accounts, and effectively translate it into an (assignable) user id for the assignee field.

correct Nic,

Is there any solution for this?

This is a show stopper, any workaround on this issue, also open to implementing this functionality with the plugin too



You will need to code for this new functionality.  I'm not sure you can add a function t automation with a an app, but you could replicate all of what it is doing and include your mapping code in an app, replacing the automation.  Or use one of the scripting apps (obviously, I'd use Scriptrunner here)

Hi @Roshan Vislavath ,

while it's not possible to 'translate' the email address automatically, you could go for branch rules (if we're only talking about a small number of possible - and future - assignments since this will obviously not scale), e.g.

  • Your trigger
  • Branch rule #1
    • Condition - text field equals/contains
    • Action - assign to user john.doe
  • Branch rule#2
    • Condition - text field equals/contains
    • Action - assign to user jim.doe
  • etc.


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