Assign issue based on customfield value

I am trying to assign a user based on a customfield value (If customfield value is West, East, Central, assign to user1, user2, user3)


Customfield is a drop down with 3 options, script is set as a post function as the first in the transition for the Create step and the Open step

Here is my code:


import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue

String userName;

case "West": userName = "user1";break;
case "Central": userName = "user2";break;
case "East": userName = "user3";break;



Can someone help me figure out why it keeps going to 'Unassigned' despite saying the post function step succeeded every time?


Many thanks


1 answer

Have you tried using the email addresses as opposed to the user names? When Atlassian rolled out SSO earlier this year, it caused a lot of inconsistencies regarding where usernames are required instead of email addresses and vise-versa.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you