Assign assignee in issue isn't possible anymore

With the new update of the pop-up information of the issue, it isn't possible to change the assignee within an existing issue to a different person anymore. 


Anybody experience the same?

6 answers

1 accepted

0 votes
Answer accepted

I see now that the groups that have permission in the global permissions, are not the groups we have (or had), so it looks that something changed there. Managed to change it to groups we use and it works propperly now!



@Hester van Donkersgoed

Good , just if you could accept answer maybe it will help other


can you share a screenshot about your problem ?

0 votes

Hi Hester,

I agree that we need a screenshot.  Here is my Cloud instance when I hit Edit:

Screen Shot 2017-12-20 at 10.38.32 AM.png

I do have to scroll down towards the bottom, however, it is there.  Take a look at the Screen configuration as well and make sure the screen you're using has it configured




See hereby how it looks. We're using the cloud version, in the new look&feel. Now with the pop-up of the issues (backlog or current sprint) we aren't able to switch the assignee any more. 


Cheers hester


could you check the permission scheme?

Assign issues has permission for 

  • Application access (Any logged in user)


in the Global Permissions, the user has the ability to select a user or group from a popup window ?

Hi, i have all the administrator rules, so i suggest that i have all the permissons?

Not in all cases , admin has all rights :)

Really i don't know what happen maybe it's a bug , or try to restart your instance 

0 votes

Could you check the global permissions - do you have the right to browse the list of users?

"admin rights" means you can administrate the system, it's (rightly) separate from other permissions like browse user and project permissions.

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