When a ticket is raised with "Highest" priority I need to be able to notify a certain user. Whether that is by assigning, adding him to requested participants or adding a notification i do not mind but after reading though some support tickets this does not seem possible with JIRA cloud? Can you please confirm? Are there any work arounds we can do to achieve this?
If you are asking "can a user be notified if a High Priority issue is created" then I have to say that I have accomplished something similar in a Cloud hosted version of JIRA.
We have issues from our CSR team that they deem as PANIC which requires that a notification email be sent to a user (a service called PagerDuty). It would have been great if we could just shift it from low priority to high priority and have the email be sent but it didn't work for us. We decided to create a specific issue type called "Panic".
When a user creates an Issue in a project using the Panic issue type it is assigned to the Panic Workflow. This work flow then fires Post Function custom event called Panic Coupon. The Notification Scheme for that says for the event "Panic Coupon" notify the user. It gets the job done. Now whenever our CSR team has some crazy emergency, they enter a Panic and it fires the email off to PagerDuty which then rings all the alarm bells.
To get this done you need to (not necessarily in this order).
My apologies if that isn't what you wanted to have happen. But if your end goal is to notify someone when a high priority task is created. This could be a solution.
If your goal is to notify someone when a priority changes. Well, I hope that this was amusing.
Unfortunately, I don't believe you will be able to achieve that in Cloud, as it would be necessary to make changes to the source code and that is not allowed in Cloud. My suggestion would be to create a filter,for instance:
priority = Highest
And create a subscription for it, this way you will be able to notify the people you need.
I hope this helps.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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