Are service desks associated with particular projects?

I am trying to figure out the best way to make use of service desks.

I see that a service desk is a project but it appears to be linked to projects in some way as well and I am wondering how this occurs. Also I noticed a note somewhere that indicated a particular service desk was shared by 1 project, implying it can be shared by more than 1, how is this done?

Can I get aggregate reporting across all service desks if I have a one to one ratio between service desks and projects?

Thanks.

2 answers

1 accepted

This widget could not be displayed.

Hi Dave,

You could ofcourse always just use a dashboard with a bunch of gadgets based on cross project JQL filters to get your reporting. It might not give you all you need, but it can already provide a lot of information.

Best regards,

Peter

So are you saying by using the JQL reporting I could get statistics on all service desks in a report if I have three projects, 1, 2 and 3 as well as 3 service desks, s1, s2 and s3? If I needed to see incidents for all three service desks and sla information?

Yes, the sla information is in custom fields and everything is in basic Jira projects, so it's possible to query it through JQL.

This widget could not be displayed.

Hi Dave,

This currently is not p ossible, however there is a feature request regarding this here:

Vote for the request, and add it to your watch-list to receive updates on the ticket.

I hope that helps.

Cheers,

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

196 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you