I am trying to figure out the best way to make use of service desks.
I see that a service desk is a project but it appears to be linked to projects in some way as well and I am wondering how this occurs. Also I noticed a note somewhere that indicated a particular service desk was shared by 1 project, implying it can be shared by more than 1, how is this done?
Can I get aggregate reporting across all service desks if I have a one to one ratio between service desks and projects?
This currently is not p ossible, however there is a feature request regarding this here:
Vote for the request, and add it to your watch-list to receive updates on the ticket.
I hope that helps.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot