I am trying to figure out the best way to make use of service desks.
I see that a service desk is a project but it appears to be linked to projects in some way as well and I am wondering how this occurs. Also I noticed a note somewhere that indicated a particular service desk was shared by 1 project, implying it can be shared by more than 1, how is this done?
Can I get aggregate reporting across all service desks if I have a one to one ratio between service desks and projects?
You could ofcourse always just use a dashboard with a bunch of gadgets based on cross project JQL filters to get your reporting. It might not give you all you need, but it can already provide a lot of information.
This currently is not p ossible, however there is a feature request regarding this here:
Vote for the request, and add it to your watch-list to receive updates on the ticket.
I hope that helps.
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