Hi @Neil Arrowsmith,
Create a new linked issue is not included in JIRA Software at present. The functionality is only available to issues in JIRA Core and JIRA Service Desk projects. Creating a new linked issue would attempt to copy the sprint details from the original issue, which could have a detrimental effect to current sprints.
As JIRA Core matures, you may find some features are available in JIRA Core only, and not JIRA Software or Service Desk. We'll do our best to make these distinctions clearer moving forward.
Would really like an Atlassian follow-up on this. I'm particularly confused, because i've received the suggestion of buying a JIRA Core licence for users who don't want or need access to Agile features. I don't understand how this works if JIRA Software and JIRA Core are different installable products.
Hi @Neil Arrowsmith,
Apologies, I didn't see your earlier post. The migration hub is correct, in that JIRA Core, JIRA Software and JIRA Service Desk are all separate applications, however if you're licensed for JIRA Software and/or JIRA Service Desk, you have full access to JIRA Core features in a JIRA Core Business project. So if you have a JIRA Software license, you have full access to a JIRA Core Business project, and you can use all the functionality of JIRA Core within that project, including create linked issue.
If you're licensed for JIRA Core only, you have a restricted view of JIRA Service Desk and JIRA Software projects, the restrictions are laid out on this page.
With regards to installation, all 3 applications run together in the same instance, and you grant access to the instance by assigning a user a license. If you have 10 users who require full Software access (agile boards, development tool information, and the release hub) and 10 users who only need to see the issues in a standard view in the Software projects, you can purchase a 10 user Software license and a 10 user Core license. All the users will be able to see all of the projects and all of the issues by default, however the Core licensed users will have a restricted view of the Software projects.
I hope this helps!
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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