Archiving a ticket

Viv Hodgkins
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February 19, 2025

Hello, I'm in the List view and I'm trying to archive a ticket, however, I don't see the option to 'archive' when I select '....more'. I have the permissions set up to do this. Help is appreciated. :)

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Vishal Biyani
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February 19, 2025

@Viv Hodgkins 

Refer to this article and see if it helps

Viv Hodgkins
I'm New Here
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February 20, 2025

Thanks but I have this article already 'archive' is not appearing as an option. 

Vishal Biyani
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February 20, 2025

if you go to Project settings -> Permissions

Search for Archive. You will see screen like this

snip.png

 

This shows who has permission to Archive the issue.

if you need to add permissions, then go to of the screen

Actions -> Edit Permissions.

 

See if this helps

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