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Apps: "INCOMPATIBLE - UPDATE REQUESTED" does not disappear although Update is available now

Hi there,

i recently updated Jira Server to the latest Version 8.5.

One of the Addons (=Apps) was not compatible, so've clicked "request an update"

Meanwhile, an update for this App is available - it says: "now compatible with Jira 8.5" - but the Message "INCOMPATIBLE - UPDATE REQUESTED" does not go away, thus i can not click on "update"...

Am I too stupid? I have no clue what to do next.

is anybody familiar with this issue?

thanks in advance,

regards

1 answer

0 votes

Hi @jaydee 

Which app are you referring to?

Hello @Deepanshu Natani 

thank you for you reply :-)

its called "Field Security Plugin for Atlassian JIRA by quisapps.com"

Like Deepanshu Natani likes this

Hello @Deepanshu Natani 

thank you for you reply :-)

its called "Field Security Plugin for Atlassian JIRA by quisapps.com"

Like Deepanshu Natani likes this

I have found that their latest version "Version 1.4.55_85" is compatible with Jira 8.5.

Sometimes Jira UPM takes time to get the update.

If you are still facing this issue, can you share a screenshot?

Hi @Deepanshu Natani 

sure, here you are >>

security-field-app-update-issue.png

Note: We don't deaktivated it because it still works on existing projects. But if you try to use it on a new project, it doesn't. (To be more precicely: It don't let you choose a security field, the window where you asked to choose a security field scheme, closes immediatly then)..

Hi @Deepanshu Natani 

It is now a week later and unfortunately nothing on the situation has changed.

You stated the Jira UPM sometimes takes time to get the update - how long can this be?

best regards,

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