Application links is not working

Dhakshinamurthy August 7, 2024

Created a  Application links which works fine in the first time, but when i tried to delete and create the same link, it says "consumer key must be unique", it is not allowing to create the application link. if I click "cancel" an application link is generated which is not working. Is this the intended behaviour. how the deleted link is restored again which doesn't work.

4 answers

1 accepted

2 votes
Answer accepted
Mahtab
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 13, 2024

Hi team,

This is Atlassian Support. We figured out that this issue occurs when an Application Link is deleted, without first deleting the consumer key.

Thus, the intended flow to prevent this from occurring again is;
1. Edit the Application Link you wish to delete the Consumer Key
2. Delete the Consumer key in the "Incoming Authentication" section
3. Then delete the Application Link"

 

If you want to use the same Consumer Key for the new applink, you will need to reach Atlassian support and we can remove the Consumer Key from the DB. 

 

Regards,

Mahtab

0 votes
Chandrasekar
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November 19, 2024

Hi Jira Team, I'm unable to create an Application link in JIRA. Kindly assist me on this.

 

Capture.PNG

0 votes
Junior Cupe August 13, 2024

Hi, I deleted an Application Link in Jira Cloud and now I'm trying to create a new one, but I'm encountering the same issue.

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 7, 2024

Hello, Good day. Is this Jira server setup or Jira cloud environment ?. Could you also attach the screenshot of the error that you are noticing ?

Dhakshinamurthy August 8, 2024

It is a Jira cloud setup, This happens when we delete the existing application link and when adding a new one, if we click cancel button then it will show a link again in the list

 

Screenshot 2024-08-08 at 2.50.02 PM.png

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 11, 2024

If you are still facing issues, we might need to check on the DB level for previous entries. Please create a support ticket at https://support.atlassian.com/contact/

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 11, 2024

Or other option would be to re-create the consumer key entry that you are using.

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