Do you have a lot of add-ons? Is the slowness permanent or intermittent? Are there warnings or errors in the log?
Could you explain the load (or lack of it) - specifically are all of the CPU, Memory, Disk and Network rates ok? I ask because I wasted half a day with someone telling me "it's not loaded" only to find they meant "the cpu is quiet", which is not the only factor.
@ar Nic and I are community contributors. We do not do this for work, we do this for fun. I'm sorry but I cannot guarantee an immediate response.
We are not able to proceed with the little information you've provided. If your system is not under heavy load, if there's no errors, then we need more information?
Nic has asked better questions: However I will be honest, I don't believe you when you say "no error logs". Where are you lookingfor errors?
Please check the default log locations.
If you are using Windows Server, these locations will be different. If you customized the installation paths, these locations will be different.
We're particularly interested in any items labeled WARN or ERROR.
Can you show us the output from top or htop or another process viewer? You keep saying there's high CPU usage, how are you sure that Jira is causing it?
and calatalina logs as
Jan 05, 2018 2:31:06 PM org.apache.catalina.core.AprLifecycleListener init
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files (x86)\Atlassian\JIRA\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\BIN;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Parallels\Plesk\ctl;C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\BIN64;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio\;C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\PrivateAssemblies\;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP55;;.
Jan 05, 2018 2:31:14 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-8888"]
Jan 05, 2018 2:31:14 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 13510 ms
Jan 05, 2018 2:31:15 PM org.apache.catalina.core.StandardService startInternal
INFO: Starting service Catalina
Jan 05, 2018 2:31:15 PM org.apache.catalina.core.StandardEngine startInternal
INFO: Starting Servlet Engine: Apache Tomcat/7.0.55
Jan 05, 2018 2:35:27 PM org.apache.catalina.util.SessionIdGenerator createSecureRandom
INFO: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [3,141] milliseconds.
Jan 05, 2018 2:35:31 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["http-bio-8888"]
Jan 05, 2018 2:35:31 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 269594 ms
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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