Anything specific I need to configure to automate adding accounts to newly created tickets?

Saša Rosić-Milinković May 14, 2024

Hello, 

So I have an issue where I want to add an Account via automation to our Bug tickets as they generally are logged and billed to one specific account.

I set the IF conditions for triggering the execution, and when setting up the THEN rule which is Edit issue -> Field: Account, I can't select any of the accounts that are configured within my project:

Screenshot 2024-05-14 at 11.24.59.png

When I try to search for an account by name, I get an infinite loading animation and no results.

Is there something I need to do with my Project or Account setup, or is this an issue on the side of Jira?

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Chris Rainey
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May 14, 2024

Hey there,

What kind of field is Account here? Is this a User Picker field or is it something different?

Saša Rosić-Milinković May 15, 2024

Hi Chris,


The Account field is used to connect a Jira issue to a Billing Key that is configured in the Tempo app and is used for time logging/billing.

The billing key I want to use already exists and is used normally within my project, I just can't find/select it in the automation of the project itself.

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