We use Jira server in our company. We also have customer support where the paid customers can have maximum 3 Jira account so that they can create their tickets in our Jira. We receive about 20 customers/week, therefore creating 60 accounts/week. At the moment, this is done by our sales team, they just login to jira and create users themselves. However, this means that we have to give admin rights to our sales people, which is not so nice. I was wondering what the best way to handle this?
- Only paid customers can have access to our Jira
- Maximum 3 customers can be added to our Jira per customer
- Adding those customers into Jira should not be done by a single user (for example admin) because of heavy load.
I believe there is a way in which "service desk" users are able to create account(s), this happened on our Jira once, but we might have shut the problem down. The people who were Service Desk Users were not admins either.
However, when they created the accounts they were not added into the "jira-users" group like default. It might be worth checking that.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs