It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Any possible way to create users in Jira without having Admin rights?

Aykut Jan 18, 2018


We use Jira server in our company. We also have customer support where the paid customers can have maximum 3 Jira account so that they can create their tickets in our Jira. We receive about 20 customers/week, therefore creating 60 accounts/week. At the moment, this is done by our sales team, they just login to jira and create users themselves. However, this means that we have to give admin rights to our sales people, which is not so nice. I was wondering what the best way to handle this? 


- Only paid customers can have access to our Jira

- Maximum 3 customers can be added to our Jira per customer

- Adding those customers into Jira should not be done by a single user (for example admin) because of heavy load.

1 answer

0 votes
Daniel Burke Jan 18, 2018

I believe there is a way in which "service desk" users are able to create account(s), this happened on our Jira once,  but we might have shut the problem down. The people who were Service Desk Users were not admins either.

However, when they created the accounts they were not added into the "jira-users" group like default. It might be worth checking that.

Aykut Jan 18, 2018

Thanks Daniel. I will check it out.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

757 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you