Any possible way to create users in Jira without having Admin rights?

Hi,

We use Jira server in our company. We also have customer support where the paid customers can have maximum 3 Jira account so that they can create their tickets in our Jira. We receive about 20 customers/week, therefore creating 60 accounts/week. At the moment, this is done by our sales team, they just login to jira and create users themselves. However, this means that we have to give admin rights to our sales people, which is not so nice. I was wondering what the best way to handle this? 

Requirements:

- Only paid customers can have access to our Jira

- Maximum 3 customers can be added to our Jira per customer

- Adding those customers into Jira should not be done by a single user (for example admin) because of heavy load.

1 answer

I believe there is a way in which "service desk" users are able to create account(s), this happened on our Jira once,  but we might have shut the problem down. The people who were Service Desk Users were not admins either.

However, when they created the accounts they were not added into the "jira-users" group like default. It might be worth checking that.

Thanks Daniel. I will check it out.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,199 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot