We use Jira server in our company. We also have customer support where the paid customers can have maximum 3 Jira account so that they can create their tickets in our Jira. We receive about 20 customers/week, therefore creating 60 accounts/week. At the moment, this is done by our sales team, they just login to jira and create users themselves. However, this means that we have to give admin rights to our sales people, which is not so nice. I was wondering what the best way to handle this?
- Only paid customers can have access to our Jira
- Maximum 3 customers can be added to our Jira per customer
- Adding those customers into Jira should not be done by a single user (for example admin) because of heavy load.
I believe there is a way in which "service desk" users are able to create account(s), this happened on our Jira once, but we might have shut the problem down. The people who were Service Desk Users were not admins either.
However, when they created the accounts they were not added into the "jira-users" group like default. It might be worth checking that.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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