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Any possible way to create users in Jira without having Admin rights?

Aykut Jan 18, 2018

Hi,

We use Jira server in our company. We also have customer support where the paid customers can have maximum 3 Jira account so that they can create their tickets in our Jira. We receive about 20 customers/week, therefore creating 60 accounts/week. At the moment, this is done by our sales team, they just login to jira and create users themselves. However, this means that we have to give admin rights to our sales people, which is not so nice. I was wondering what the best way to handle this? 

Requirements:

- Only paid customers can have access to our Jira

- Maximum 3 customers can be added to our Jira per customer

- Adding those customers into Jira should not be done by a single user (for example admin) because of heavy load.

1 answer

0 votes
Daniel Burke Jan 18, 2018

I believe there is a way in which "service desk" users are able to create account(s), this happened on our Jira once,  but we might have shut the problem down. The people who were Service Desk Users were not admins either.

However, when they created the accounts they were not added into the "jira-users" group like default. It might be worth checking that.

Aykut Jan 18, 2018

Thanks Daniel. I will check it out.

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