An issue lost its workflow

Hi,

 

we have got a JIRA project, where number of issues flow through a workflow, its fine.

 

However, one issue somehow seems lost its workflow. I can open a link View Workflow  and it seems ok - displays the correct workflow and hughlights the correct state of the issue, but the workflow buttons are not present within the issue and I can not move issue neither down the workflow nor up.

 

Any solution for the problem ?

 

Thank you,

Roman.

3 answers

1 accepted

I've seen this happen from time to time.  

 

The only quick-fix for this kind of bug short of editing the database is to move the issue to another type (with a different workflow) and move it back.  That should reassociate it.  I recommend that you move it to an issue type with similar screen fields.

 

Eric

3 votes

This does happen sometimes, usually as a result of a crash or a badly behaving plugin or script.  Workflow information is held in more than one place and if it becomes inconsistent, JIRA can't handle it and all the transitions disappear

The first thing to try is simple - go to Admin -> Integrity checker and check all the workflow associations.  That will almost always find and fix this problem.

If it does not, then you might be able to move it to another type (this often fails, and can be impractical as Eric suggests if you've got incompatible field layouts).  If that fails, the next thing you can try is modifying the workflow scheme - copy the current one and swap the project to it, then back again (that rewrites all the issues workflows and will incidentally correct broken ones).  Finally, as a very very last desperate resort, there's the database hacks.  But try all the others first!

Gentlemen, I am amazed how quick and right-to-the-point your answers!

Nic, thank you for pointing out on Integrity Checker tool - I did not know about it and I am sure it will help me a lot more. I run with everything mentioning 'workflow' and it did not find any problems this time.

Than I tried the solution Eric suggested and it seems worked just fine!

Thank you, guys, very much for your help!

Have a good evenining.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,011 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot