• Community
  • Products
  • Jira
  • Questions
  • An error has occurred with sending the test email: com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketException: Connection reset

An error has occurred with sending the test email: com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketException: Connection reset

JIRA unable to send notification emails to users.

1 answer

1 accepted

0 vote

Your mail server is not responding to the JIRA server for some reason.  Connection reset can have many causes, but it's usually incorrect credentials or a firewall blocking access.  You should be able to read further through the log for more information on the error.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

523 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you