During recent days our customers are frequently getting java.net.UnknownHostException while the cloud add-on tries to communicate with theirs Cloud instances via Jira Cloud REST API.
Could you please help us to understand - whether that error related with some temporary issues on DNS server ?
There are a couple causes for a java.net.UnknownHostException exception:
The issue you were seeing sounds like it could have been related to a DNS issue especially if it was temporary and the users are no longer experiencing the issue.
Let me know and we'll go from there.
The add-on name is Exalate and I'm a member of the Exalate dev team.
Regarding your questions:
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