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Alter or Delete a Private Filter owned by an Old Employee

We had an employee named Bob who worked for our company.  He created a Private Filter and subscribed our Executive team to it.

I am now tasked with altering the filter.  Bob isn't even a user anymore in our User Management, and I can't see the filter in System > Settings > Shared Filters.

I'd also settle with just unsubscribing the Executive team from that filter and creating a new one.

I am the system admin.

4 answers

Hi Steven,

 

If you're on server, you may be able to do this by changing the filter owner in the database.

I'd change it to myself, then delete the filter. Then I'd run the integrity checker to erase all of the now invalid subscriptions on that filter. 

Are you on server?

No, we're just using the online Jira.  We are not hosting our own server.

You may need to contact Atlassian support to help you clear this out then, 

https://support.atlassian.com/contact

Hello Steven,

This is one of those pain in the neck issues.

There is an OPEN issue for this in Jira Cloud. You can vote that issue.

And here, you can find some workarounds.

Hope it helps.

Unfortunately, those fixes are all unrelated and unworkable for Cloud.  I reviewed the Open Issue though.  Thank you for that link.

This is one of those pain in the neck issues.

0 votes

Hello,

In Cloud you can try to login under the old user and delete the filter.

You can find this user in the User Management and login under this user

As I mentioned, Bob is no longer in User Management.  He isn't on the team anymore.

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