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All accounts disabled - nobody, including admins, can login or open a ticket

Craig Shaw
Craig Shaw
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Oct 05, 2023

During SSO setup everyone was kicked out and all accounts disabled, I cannot open a P1 ticket cause I cannot login, I have sent several emails to contacts and opened a support ticket on some page that did not require login. We are at wits end here with the inability to contact them when we cannot login. 

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Benjamin
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Oct 05, 2023

HI @Craig Shaw ,

Sorry to hear that. Unfortunately, when setting up an SSO. There should be at least one account that is not part of the manage accounts to continue logging in. 

 

https://support.atlassian.com/contact/?postauth=true#/

Did you use the support link above?

 

It will probably need a login which you can create another Atlassian ID to do so. Possibly a good time to create an account outside of your manage accounts.

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