Agile Board Error on JIRA v6.4.14

Hello Team,

I can see the below error when we open Agile Board on JIRA v6.4.14. But it does not impact any other JIRA major activities. We are able to view assigned tasks and issues on the board. But All the users are reporting me for this issue.Can you please suggest me how to fix this issue. any suggestions would be appreciated.

Note: we have upgraded from 6.3.3 recently. 

An error occurred
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Exception: Uncaught TypeError: Cannot read property 'layerController' of undefined
Resource: http://machine:8080/s/1b06bb7daa469c1388d27124a4b8b31f-CDN/en_US-ihya2j/64029/14/db1b19f2fd722064b64287e1e783aa98/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,,jira.general/batch.js?tempo_is_jira_version_equal_or_greater_than_7.0.0=false&jag_disabled_marketing=true&isAdmin=true&locale=en-US&tempo_is_tempo_core_licensed=true
Line: 6612
Column: 1650

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36



2 answers

this error came just after upgrade from 6.3.3. to 6.4.14 ?




Yes. We have upgraded JIRA version from 6.3.3 to 6.4.14 on production by last week. Earlier our Agile board was working properly. Do you have any idea how to fix this issue? any suggestions?


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