We are using JIRA Service Desk 3.0 and have created several projects (each with his support email account so customer can create/comment issues by email)
Now, we have found that when customer create a new issue, notifications to agents are different from notifications to customer, so they can reply by email to this notification but agents can only reply from the web application (not by email)
We see a field inserted into email-notifications to customer different to every project ("reply-to: email@example.com") so replies goes correctly to that email account but this field is not included into email-notifications to agents (ending in an error because the reply goes to the general outgoing email account)
Is this a feature or a misconfiguration?
Thanks in advance
As the agent can access the JIRA interface, the notifications sent to them will be according to the notification scheme and the notifications sent to the customers will be according to the default SDS notifications and any other automation rule that you already made it. You can check additional information in the following link:
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs