Yesterday, I unsuspectingly updated Ubuntu to 16.04 without realizing that it would allow me only to install MySQL 5.7, unsupported by JIRA. So, after downgrading to MySQL 5.6, I was unable to get past the Administrator User addition stage; I always get "Cannot add user, all the user directories are read only". I have tried 2 full reinstalls of JIRA and nothing has worked, including deleting my jiradb database and jiradbuser multiple times. Tomorrow, I will wipe completely MySQL and see if I can re-add only my previous jiradb to the new database. Does anyone have any clues what I can do next? I have deleted all folders inside /opt/atlassian/JIRA and deleted my home directory. Why doesn't a full reinstall work? Did MySQL 5.7 break my database so it no longer works with version 5.6? When will MySQL 5.7 support come to JIRA? Should I just go back to Ubuntu 14.04??
Of course, the simplest solution was the one that worked; restarting. After restarting (and returning with a bit more patience today), I had to fix ulimit on my MySQL installation, but I was able to connect. I think finished restoring my system from an old database and home folder by going through the steps from https://answers.atlassian.com/questions/195807
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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