After updating Ubuntu to 16.04, "Cannot add user, all the user directories are read-only."

Yesterday, I unsuspectingly updated Ubuntu to 16.04 without realizing that it would allow me only to install MySQL 5.7, unsupported by JIRA.  So, after downgrading to MySQL 5.6, I was unable to get past the Administrator User addition stage; I always get "Cannot add user, all the user directories are read only".  I have tried 2 full reinstalls of JIRA and nothing has worked, including deleting my jiradb database and jiradbuser multiple times.  Tomorrow, I will wipe completely MySQL and see if I can re-add only my previous jiradb to the new database.  Does anyone have any clues what I can do next?  I have deleted all folders inside /opt/atlassian/JIRA and deleted my home directory.  Why doesn't a full reinstall work?  Did MySQL 5.7 break my database so it no longer works with version 5.6?  When will MySQL 5.7 support come to JIRA?  Should I just go back to Ubuntu 14.04??

1 answer

1 accepted

Of course, the simplest solution was the one that worked; restarting.  After restarting (and returning with a bit more patience today), I had to fix ulimit on my MySQL installation, but I was able to connect.  I think finished restoring my system from an old database and home folder by going through the steps from https://answers.atlassian.com/questions/195807

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,000 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot