Is there a way to set up multiple calendars to apply different SLAs depending on the time of day?
For example, we'd like to track a 15 min time-to-initial-response SLA on certain incidents from 0500 until 1800 then a 2 hour time to initial response overnight from 1800 until 0500.
Any ideas on how to do this? It appears the incident just picks up the first SLA goal it comes across regardless of the calendar.
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