Need advice on a filter. Need to have listed tickets that were worked on within the last week by a certain group. This is what I have:
(assignee was in membersOf(IT-Tech) or assignee was techsupport) AND updated >= -1w
The results I am getting are all tickets that have had action taken on them (no matter who took the action) that had been touched in the lifetime (we're talking sometimes a year) of that ticket.
How can I get just tickets that were touched in the last week by the particular group?
The query looks correct assuming your group does not include everyone.
Here are some other ways to write the same thing (or close to it). I am doing these JQL from memory so there may be mistakes.
(assignee was in membersOf(IT-Tech) or assignee was techsupport) AND updated >= startOfWeek()
(assignee was techsupport and updated >= startOfWeek()) OR (
assignee was in membersOf(IT-Tech) and updated >= startOfWeek())
Thanks for the clarification. Gave it a try. It's still picking up tickets that were updated within the last week, BUT the users designated have not touched in months. I need to only see the tickets that this group of users actually did action on for that time period (startofweek).
I think we are all thinking of the query incorrectly. Let say, an issue is assigned to you. Five (5) weeks later the issue is still assigned to you and no changes was done. In the fifth week, is still assigned to you. Maybe query is asking who has the assignment this week.
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