Administrator can't assign tasks

Good Evening,

Please note the following:

- I am the administrator for my company JIRA site during evaluation mode and the admin account for the site cannot see the list of users I created

- the admin account cannot assign tickets to the users as well

Can someone let me know if what I am doing wrong?


2 answers

You need to look at the permission scheme. It could be that the administrator is not included in the permissions.

Administrator in JIRA does not guarantee "God" access to everything, although that is typically the default.

This was the perfect answer! "permission scheme" corrected my problem immediately.

Thank you

Me too. Only devs would expect that assign-to default is restricted to devs-only.

1 votes

I think both of these are about permissions.

Where are you looking for the list of users? I'm guessing that you mean that you can get the list of users from the admin screens, but you can't see them in "user picker" fields (like reporter and assignee). If that guess is right, go to Admin -> Global permissions and check who can "browse users" - make sure you have that permission and try again.

For assigning, there's a principle here - some applications say "admin can do anything". This is a really bad access model and a trap that Atlassian do not fall into. Jira doesn't care if you are an Admin when it comes to the assignee permission - you need to make sure you have it the same as any other user (of course, you could use "admins" in the permission shceme). See

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,863 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot