Administrator can't assign tasks

Good Evening,

Please note the following:

- I am the administrator for my company JIRA site during evaluation mode and the admin account for the site cannot see the list of users I created

- the admin account cannot assign tickets to the users as well

Can someone let me know if what I am doing wrong?

Matthew

2 answers

You need to look at the permission scheme. It could be that the administrator is not included in the permissions.

Administrator in JIRA does not guarantee "God" access to everything, although that is typically the default.

This was the perfect answer! "permission scheme" corrected my problem immediately.

Thank you

Me too. Only devs would expect that assign-to default is restricted to devs-only.

1 votes

I think both of these are about permissions.

Where are you looking for the list of users? I'm guessing that you mean that you can get the list of users from the admin screens, but you can't see them in "user picker" fields (like reporter and assignee). If that guess is right, go to Admin -> Global permissions and check who can "browse users" - make sure you have that permission and try again.

For assigning, there's a principle here - some applications say "admin can do anything". This is a really bad access model and a trap that Atlassian do not fall into. Jira doesn't care if you are an Admin when it comes to the assignee permission - you need to make sure you have it the same as any other user (of course, you could use "admins" in the permission shceme). See https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions

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