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Admin and Billing Contact Unable to Access Jira

Raul Watson
Raul Watson
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January 6, 2025

I am the billing and technical contact of my organisation but for some reason today I reload the page and was logged out from Jira

I tried to log in with my credentials but I get a message asking to enter 2FA details sent to my phone.

I didn't get anything in my phone so I clicked  on I don't have access to my phone and then I was asked for an emergency recovery code, which I don't have.

Then I click on send recovery instructions by email but I never receive the email.

I have tried to contact support but I need to be logged in to contact them because Only Administrators or billing contact can contact them.

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Valerie Knapp
Valerie Knapp
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January 6, 2025

Hi @Raul Watson , welcome to the Atlassian Community and thanks for your post. 

I've escalated this question to the Atlassian support so someone should reach out to you here. 

Best wishes

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