Adding watchers doesn't work for some users

Hello,

One of my jira-users tries to add a watcher, but it doesn't work.

He tries to do it in the issue itself, by clicking on the number before "Start watching this issue". There is no auto-complete at all and when he tries to add someone through his username or his name, he gets the message "User des not exist".

When he tries it through the issue and the button More - Watchers, he is capable of adding a user by it's username. But there is no consitency in the names, so this is not a solution.

In the Permission Scheme, I have set the Permission "View Voters and Watchers" and also "Manage Watchers" now set to Group: Anybody, but it still doesn't work.

What did I miss?

1 answer

1 accepted

This widget could not be displayed.

This user may not have permissions to view the users he's looking for in the Global Permissions. Take a look at this article: https://confluence.atlassian.com/display/JIRAKB/Unable+to+Browse+for+Users+and+Groups

Thank you!

Indeed, that was it! Always hard to find it when after a while one person, by accident, lets you know that it doesnt work... :-)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 11 hours ago in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

32 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you