Adding watchers doesn't work for some users


One of my jira-users tries to add a watcher, but it doesn't work.

He tries to do it in the issue itself, by clicking on the number before "Start watching this issue". There is no auto-complete at all and when he tries to add someone through his username or his name, he gets the message "User des not exist".

When he tries it through the issue and the button More - Watchers, he is capable of adding a user by it's username. But there is no consitency in the names, so this is not a solution.

In the Permission Scheme, I have set the Permission "View Voters and Watchers" and also "Manage Watchers" now set to Group: Anybody, but it still doesn't work.

What did I miss?

1 answer

1 accepted

This user may not have permissions to view the users he's looking for in the Global Permissions. Take a look at this article:

Thank you!

Indeed, that was it! Always hard to find it when after a while one person, by accident, lets you know that it doesnt work... :-)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,095 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot