Adding users to a Teams group in Jira Cloud

Tiberiu Mozes April 4, 2024

I can add some users to a group in Teams in Jira Cloud, but for some others I get this message:
Screenshot 2024-04-04 170916.png

Where should I check for the access to teams?

1 answer

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2024

Hello @Tiberiu Mozes 

Do the users you are trying to add already have access to your Jira product? Are they a member of your Organization (the structure under which your Atlassian Cloud products exist)?

Tiberiu Mozes April 4, 2024

Yes, they can access Jira Cloud and can access projects, they are members of the organization.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2024

I found this KB that addresses the message you are getting.

https://confluence.atlassian.com/jirakb/cannot-add-member-to-teams-1333826334.html

Like Walter Buggenhout likes this

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