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Adding users to a Teams group in Jira Cloud

Tiberiu Mozes
Tiberiu Mozes
Contributor
April 4, 2024

I can add some users to a group in Teams in Jira Cloud, but for some others I get this message:
Screenshot 2024-04-04 170916.png

Where should I check for the access to teams?

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Trudy Claspill
Trudy Claspill
Community Leader
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April 4, 2024

Hello @Tiberiu Mozes 

Do the users you are trying to add already have access to your Jira product? Are they a member of your Organization (the structure under which your Atlassian Cloud products exist)?

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Tiberiu Mozes
Tiberiu Mozes
Contributor
April 4, 2024

Yes, they can access Jira Cloud and can access projects, they are members of the organization.

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Trudy Claspill
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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April 4, 2024

I found this KB that addresses the message you are getting.

https://confluence.atlassian.com/jirakb/cannot-add-member-to-teams-1333826334.html

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