Adding templates to description field in issues?

Paula Pokusa
Contributor
July 9, 2021

One of our team managed projects was able to add a template of sorts to their description field in one of their issues. We have a team that wants to do the same but is on a company controlled project and I am trying to see if that is feasible there as well. I can understand why it wouldn't be, however understandably frustrating for our teams that don't understand the difference. 

Screenshots below (first one is company managed, second is team)

Screen Shot 2021-07-09 at 9.46.12 AM.pngScreen Shot 2021-07-09 at 9.46.38 AM.png

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Martin Bayer _MoroSystems_ s_r_o__
Community Leader
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July 9, 2021

Hi @Paula Pokusa I'm sorry but I'm not aware of any simple solution. But some workarounds exist... this one looks quite nice: https://community.atlassian.com/t5/Jira-Software-questions/How-do-we-add-a-default-value-for-a-system-field-description/qaq-p/1497722

It describes that default value can be configured for custom fields. So you can create custom field Description and replace system field with it on Create screen. You will also configure postfunction which will copy value from Description [custom field] to Description [system field]

Paula Pokusa
Contributor
July 9, 2021

Yeah, that's what I thought but hoping that wasn't the case. Thanks!

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Adir Teram
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June 11, 2023

Looked up the same thing in Jun 2023, still no way to do it.
very disappointing that the only way to do it is to pay to a 3rd party app 200USD a month for just being able to add a template

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John Funk
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July 9, 2021

Hi Paula,

No, you can't put in a default value for the Description field in a company-managed project. 

You can create a custom multi-line text field and use that information. Then after the issue is created with the information put in by the user, you can copy the value into the Description field if you like. 

Suvradip Paul
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July 9, 2021

I was watching this thread. Thanks @John Funk  for confirming. Much appreciated.

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