Is it possible to configure jira to make it possible to add a comment when closing an issue? Presently the user has to do this in two separate steps: first add the comment then perform the close-action.
I am running Jira version 5.2.7 by the way.
the functions he was speaking of can be found in the administration.
if you just want to add a comment you might have to create an empty screen first. this can be done if you click on "screens" under the "issues" menu. just click on "add screen" and give it some name. if you want, you could add any other issue field as well, but if its just the comment you are after, you are done.
To add the screen to the close transition, click on "workflows" under the "issues" menu.
Find your currently used workflow, click "edit", preferably switch to the test-version and click on a close-tranistion (probably called 'close issue').
Now you should see a page which allows you to edit this transition in many different ways. If you click on "edit this transition", there will be an option called transition view. Here you can select the screen you have created earlier. After you did this, just click update and publish the draft of the workflow (jira will probably remind you to do so by showing a message in a small blue banner)
you can use resolve issue screen.
Someone needs to use more than resolution closed (wont fixed, fixed ….) Administration > workflows > find the project “i.e. GreenHopper Simplified Workflow for Project JP” > edit (with this step you will create a draft version of the workflow) > click on transition id “i.e. done or resolved( in the case user uses both resolution it is needed to do the same steps for both of them > edit transition>>add resolve issue screen in transition view > update > ( do for another status if needed) > publish
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