Adding an issue to an agile board

I have an issue in Jira that another developer added to the system. When I click on the "View on Board" link in the "Agile" section of the issue view, I get the following error message:

"There are no boards which contain this issue."

How can I assign this issue to a board?

Thanks!

1 answer

1 accepted

Hi Fredric,

Each board has a corresponding filter; if the issue falls under the perimeters of a filter associated with a board, you can navigate to that board and find the issue in your backlog.

Hmm, that's strange - is the issue currently in a status that is mapped to your final/Done column of your board? That would prevent it from showing up (as GreenHopper would think it was "Done").

As Natalie said you have to check if the issue has a status that should be listed in the board.

Hey Natalie,

Thanks for your response. The issue shows up when I view the filter, so it seems like it should be associated with the board, but it doesn't show up anywhere in the boards.

This issue has status set to "resolved", but other issues in the sprint have that too and the other issues show up in the done column (with strikethrough formatting for the issue number) in the "Work" view and in the "Completed issues" section in the "Report" view.

The issues showing up in work and report view are there because they had been added to sprints before they began - if a developer created this issue and it was not added to a sprint before it was put to "Resolved" then it's not going to show up at all. You'll either need to get it back to a status that will allow it to appear in your plan view backlog, or manually edit the issue to add it to a sprint.

Thanks Natalie! That explains what happened. When I reopened the issue, it appeared and after putting it in the sprint and then resolving it it now shows up in the work and report views too.

Awesome! Glad I was able to help you troubleshoot the problem. :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot