Adding a mention in comment using JIRA automation

[Ayoosh Gupta]

Hi

I've been trying to mention the "Approver" in the comment using JIRA automation but I always get "@unknown". Been using the correct syntax using the account ID and have doube checked the execution rules and the access for my ID and the JIRA automation user but still fails. Any tips? Has anyone got it working for them?

[Prachi Bolar]

Hi @Ayoosh Gupta 

Welcome to community :) 

Please chcek if your use case is similar to this :https://confluence.atlassian.com/jirakb/jira-service-management-cloud-use-automation-rule-to-notify-pending-approvers-1443041080.html#

Thank You,

prachi

[Vishal Biyani]

The format for @mention to work is

[~accountid:{{issue.assignee.accountId}}] or replace the bold values with your fields.

However, as Rebekka rightly mentioned, sharing what you have put in place so far and the audit logs will help in analyzing the problem

[Rebekka Heilmann _viadee_]

Hi @Ayoosh Gupta and welcome to the Community,

could you provide screenshots of the rule (actions) that you got so far? That always helps with analyzing where it goes wrong.

[Bill Sheboy]

Hi @Ayoosh Gupta -- Welcome to the Atlassian Community!

Adding to the suggestions from @Rebekka Heilmann _viadee_ ...

The Approvers field is a list of values, and so a rule would need to iterate over the values to add each one using the mention syntax.  For example:

{{#issue.approvers}}[~accountid:{{accountId}}]{{^last}}, {{/}}{{/}}

Kind regards,
Bill