We would benifit greatly from an automation rule that we are struggling to create.
The main issue we are facing is creating a Smart Variable which is based on a separate ticket then the one which triggered the automation rule.
Is there a way to do this using a combination of "Lookup issues","Lookup objects" and "Smart Values"?
Thanks in advance!
I think you're on the right track with wanting to use the Lookup Issues action in your rule.
We can't really help much without more details about the triggering issue (ticket) and the separate issue. For example, how do you plan to identify the separate issue?
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