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Adding Issue Link in Comment

My company is using JIRA Cloud and I have admin permissions. Members of my project team have roles of "Developer". 

I am able to add issue links to a comment by simply typing issue-number ex: TEST-11. No special characters, no linking button, just exact text of issue name. No one else is able to add an issue link in their comments. I've added Developers to the 'Browse-Project' permission per some slightly similar help topics, but it is not working. Is there a specific permission I should be using?

5 answers

1 accepted

3 votes
Answer accepted

As an update to this issue - my team was noticing issues in creating a link when they wrote a comment on the ticket modal when viewing from the board. If navigating to the actual issue URL and leaving a comment, the markup works correctly. It seems that the markup used in the comment field when commenting from a JIRA board is different from the actual page. 

Also experiencing this.

@Gaston Valente could you help me too please? Sometimes the issue number appears as a live link and sometimes it doesn't. Can I do anything to force the link to appear?

I am admin. I set up the board. US linked in comments.pngScreen Shot 2018-06-26 at 09.17.14.png

Adding issue link is most certainly much harder then I have expected. I have tried #ISSUE , [ISSUE] and to be honest to my surprise none of them worked. I found only 2 ways that it works and both are related to actually pasting a link.

 

I did a small tutorial on this on Youtube in case you learn better via video: https://www.youtube.com/watch?v=USj7HKy1u6w

That second way (copy/paste the issue key) is the closest to a good answer to the question, thank you @Anatoly Spektor

0 votes
Gaston Valente Community Leader Mar 11, 2018

Alex,

If the user writing the comment has the browse project permission for the project of the linked issue it should work.

Can you post an screenshot?

Thanks for the response Gaston - there may have been a delay in the settings update? Or just something being buggy, but everyone who could browse issues before (linking issues from the same project) but not actually link in comments can now do so. 

@Gaston Valente - could you help me too please? Sometimes the live link appears automatically and sometimes it does not. Is there anything I can do to activate the link? 

Perhaps the live link does not appear on backlog items - only once they are in the workstreams?

 

See screenshots.US linked in comments.pngScreen Shot 2018-06-26 at 09.17.14.png

Gaston Valente Community Leader Jun 27, 2018

Avida,

Do you have browse permission in XP?

Does XP-27 has a security level that you can access?

Can you type XP-8 in the same comment that XP-27 appears just to try?

Our Cloud environment experiences from time to time as well. Is Atlassian aware of this inconsistency? I wonder if there is an existing inquiry that they're working on...

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