I added a particular user as an editor to my dashboard but he is still unable to edit the dashboard from his account. I am also an editor of the dashboard (not the owner) but I have no problem editing it.
What could cause this problem and how do I troubleshoot?
Hi @Kathleen O_Connor I've got some simple questions here, hopefully they help (I've encountered these several times when troubleshooting).
1. Is the person logged in? The dashboard might still be visible even without them being logged in. So just make sure they have logged in.
2. Is it a filter they are trying to modify? Not the actual dashboard. In which case, they need permission to edit the filters.
Hope that helps.
Thank you for your response. I do the following:
The person's name shows up as an editor. I have also shared the editing capabilities with a group and the person is in that same group as well.
I will need you to try 2 things:
Let me know how it goes.
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