Addding a dropdown

[Pascale Lee]

Hi there,

I am new to using JIRA and I am basically learning on my own.  I have created a Kanban board but have encountered some glitches when trying to work on developing dropdown menus and determining where they belong.  I don't seem to have that many permissions to navigate through the board while I am listed as one of the administrators. 

Second, I need to develop a cheat sheet reference guide for the users who will refer to it.  Can someone assist me please?  Many thanks.

Pascale Lee

[Petter Gonçalves]

Hello Pascale,

Welcome to Atlassian Community!

About your first question, I understand that you would like to add multiple select lists to your issues, so you can select values by clicking on the drop-down and flagging the options you want. Is it correct?

first of all, you must know if you are using a Classic project or a Next-gen project. If you are in a next-gen project, a message like below will appear right under the left menu column once you navigate to it:

If you are using a classic project, you can add multiple select lists custom fields to your project issues by performing the steps below:

1. Select the Jira icon (, , , or ) > Jira settings > Issues.
2. Under FIELDS, select Custom Fields.
3. Select Add custom field. Make sure to select All to view the available field options.
4. Select the type of field you want to create (select list multiple choice or single choice) and click Next

5. Add the details for your field and select which project screens it should appear.

You can check this documentation to know more about it:

- Adding, editing, and deleting a custom field

Now, if you are using a next-gen project, you will be able to find the custom fields available by navigating to the project > Project settings > Issue types > Check the Dropdown option at the right menu:

About your second question, I believe you would like to create some kind of documentation or article to guide your users. Is it correct?

The best ways to create and display this kind of documentation would be by using Confluence instead of JIRA since Confluence is a tool dedicated to creating knowledge bases and accessible content for your company. However, you are free to use JIRA and create an issue to add those instructions as well.

Please, let me know if this information helps.