Add option to resolution field


In one of the resolution screens I have the field 'Resolution' as mandatory.  I want to add an option ( cannot reproduce) which already exists (see attached photos).  How do I go about doing this?

Thanks in advance.



resolution options II.JPG


3 answers

1 accepted

You are in the System Field right (Administration > Issues > Issue Attributes > Resolution) ? Scroll to the bottom most part, there should be a "Add New Resolution" section in there where you can add new resolutions.

So how does this help with adding a resolution that already exists?

0 vote

Why do you want to duplicate an existing resolution?

@Nic Brough [Adaptavist],@Gabrielle Bautista [ACP-JA], this option already exits but it does not come up as an option. 

Right, that sounds like someone has used workflow properties to suppress it. Adding another one is the wrong thing to do (and it won't let you duplicate names). Check the workflow for the issues it does not appear for and look at the properties of the transistions.

0 vote

Hi Julio,

As people have already mentioned, this Resolution already exists - and if you see it already in the Resolutions page, then something is hiding it from the drop down menu. If the resolution is not in the page, though, maybe someone removed it and you'll need to add it back again.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot