Add emojis to Status

[Natalia Lezhai]

Is it possible to add emojis to Status name?  or is there a way to visually see and track how old your stories, bugs, etc are getting when they're in progress. The "aging process" starts the moment a ticket is moved to a new status like Dev, Code Review, QA, etc. When you move it to the next status, the aging process starts again.

For example:

1 day in QA 😊
2 days in QA 🤔
3 days in QA 😞
4 days in QA 😡

[Earl McCutcheon · Accepted solution]

Hi Natalia,

I like the Idea and thats an interesting approach of adding in a visual indicator of the status as you're going through the workflow, however its not currently an option.  I am also not aware of any add-ons that could accomplish this either.

Generally speaking emojis would are a bad idea to try an incorporate into any field other than text input fields, as they use special characters that can wreak havoc on the database logic attempting to distinguish escape characters.  However Jira dose already have a feature similar to this on other fields called avatars, i.e. the icon image next to the  issue type or priority are various issue type avatars that has varying levels of customization for the images.

First I created a new feature request to look into the possibility of adding this in as a Status Avatar leveraging existing avatar behavior viewable at the following link, but please not this is not something that we would see for a while, but please do add a vote to start tracking interest in this as a feature:

• https://jira.atlassian.com/browse/JRACLOUD-71794

Next as a possible workaround here, rather than looking at the Status field for the Icon what about leveraging the Priority Field, as an escalation over time scenario.  The Priority Icons can be customized as covered in this KB,  Then if it is a service desk project you can use automation rules , to escalate the priority on a gradient scale.  EXE:

When this happens...

SLA "Time to resolution" is "Due soon (60 min remaining)"

Then do this...

Edit "priority" set to xxx...

If this is a Jira Core or Software Project there are no time based fields natively available so you would need to look into an add-on like "Automation for Jira" that can accomplish similar behavior to the SLA based automation rules in service desk but outside of a Service desk projects.

Regards,
Earl

[Natalia Lezhai]

Hi @Earl McCutcheon 

Thank you for answering on that. I wanted to try with priority field, but the article you mentioned in this KB is for Atlassian Server platform. We use Cloud. Is it still possible on Cloud?

[Natalia Lezhai]

and I receive 500 error everytime I try to upload the url (which is saved as attachment on one issue)

[Earl McCutcheon]

Hi Natalia,

The 500 error usually occurs because the link for the avatars is going through an issue where there are additional redirects occuring for authentication to the issue first before the image can be pulled into the priority icon.

Make sure the issue where the icon is uploaded is accessible for the permission "all logged in users" for "browse issue" permissions and this should work.

Regards,
Earl