I am using JIRA Service Desk Application v3.16.8 . I am trying to add a custom field to the email content so that the field content is appeared in the email notification on creation of the ticket.
I followed this link and took into consideration the HTML part :
I added the following codes in the files issuecreated.vm and customfield.vm using the right custom field ID:
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_10402"))
The value of the field is not appeared in the email but instead the following line appears :
custom_field_name: $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)
Can you please advise?
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